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✏️ Editing: refund-policy.html

<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Refund Policy | Software Pass Store</title>
    <link rel="icon" type="image/svg+xml" href="../favicon.svg">
    <link rel="icon" type="image/x-icon" href="../favicon.ico">
    <meta name="description" content="Software Pass Store refund policy. 7-day money-back guarantee on all purchases. Learn about our refund process, eligibility, and how to request a refund.">
    <link rel="preconnect" href="https://fonts.googleapis.com">
    <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
    <link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet">
    <script src="https://unpkg.com/lucide@latest"></script>
    <style>
        :root {
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            --primary-blue-dark: #1E3A8A;
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html {
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body {
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/* Navigation */
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/* Policy Highlights Section */
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.section-container {
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.highlight-card:hover {
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.highlight-icon {
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.highlight-description {
            font-size: 14px;
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/* Policy Content Section */
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            padding: 80px 24px;
            background: var(--gray-50);
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.policy-container {
            max-width: 800px;
            margin: 0 auto;
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.policy-card {
            background: var(--white);
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.policy-section-title {
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.policy-section-title i {
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.policy-text {
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.policy-list {
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.policy-divider {
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/* Process Section */
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.section-header {
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.section-subtitle {
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            gap: 32px;
            max-width: 960px;
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.process-number {
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            margin: 0 auto 24px;
            font-size: 28px;
            font-weight: 700;
            color: var(--white);
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.process-title {
            font-size: 20px;
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            color: var(--gray-800);
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.process-description {
            font-size: 16px;
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/* FAQ Section */
        .faq-section {
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.faq-container {
            max-width: 800px;
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.faq-list {
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.faq-item {
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            border: 1px solid var(--gray-200);
            border-radius: 12px;
            overflow: hidden;
            transition: all 0.2s;
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.faq-item.active {
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.faq-chevron {
            width: 20px;
            height: 20px;
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            flex-shrink: 0;
            transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1);
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.faq-item.active .faq-chevron {
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.faq-answer {
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.faq-item.active .faq-answer {
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/* CTA Section */
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            padding: 80px 24px;
            background: linear-gradient(135deg, var(--primary-blue) 0%, var(--secondary-teal) 100%);
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            color: var(--primary-blue);
            padding: 16px 32px;
            border-radius: 8px;
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.cta-button:hover {
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/* Footer */
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/* Animations */
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/* Mobile Menu */
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.process-grid {
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.process-card:not(:last-child)::after {
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@media (max-width: 768px) {
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.mobile-menu-btn {
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.hero-title {
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.hero-subtitle {
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.section-title {
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.highlights-grid {
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.policy-card {
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.footer-grid {
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/* Reduced Motion */
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    </style>
</head>
<body>
    
    <nav class="nav" id="nav">
        <div class="nav-container">
            <a href="../index.html" class="nav-logo">
                <i data-lucide="package"></i>
                Software Pass Store
            </a>
            <div class="nav-links">
                <a href="../index.html#products" class="nav-link">Products</a>
                <a href="how-it-works.html" class="nav-link">How It Works</a>
                <a href="../index.html#pricing" class="nav-link">Pricing</a>
                <a href="faq.html" class="nav-link">FAQ</a>
                <a href="support.html" class="nav-link">Contact</a>
                <a href="../index.html#products" class="nav-cta">Get Started</a>
            </div>
            <button class="mobile-menu-btn" id="mobileMenuBtn" aria-label="Toggle menu">
                <i data-lucide="menu"></i>
            </button>
        </div>
    </nav>

<div class="mobile-menu" id="mobileMenu">
        <div class="mobile-menu-links">
            <a href="../index.html#products">Products</a>
            <a href="how-it-works.html">How It Works</a>
            <a href="../index.html#pricing">Pricing</a>
            <a href="faq.html">FAQ</a>
            <a href="support.html">Contact</a>
            <a href="../index.html#products" class="nav-cta" style="text-align: center; margin-top: 16px;">Get Started</a>
        </div>
    </div>

<section class="hero">
        <div class="hero-container">
            <h1 class="hero-title">Our Refund Policy</h1>
            <p class="hero-subtitle">We stand behind our products with a 7-day money-back guarantee. Your satisfaction is our priority.</p>
        </div>
    </section>

<section class="highlights-section">
        <div class="section-container">
            <div class="highlights-grid">
                <div class="highlight-card">
                    <div class="highlight-icon">
                        <i data-lucide="calendar"></i>
                    </div>
                    <h3 class="highlight-title">7-Day Guarantee</h3>
                    <p class="highlight-description">Full refund within 7 days of purchase, no questions asked.</p>
                </div>
                <div class="highlight-card">
                    <div class="highlight-icon">
                        <i data-lucide="shield-check"></i>
                    </div>
                    <h3 class="highlight-title">Not As Described</h3>
                    <p class="highlight-description">Full refund if the product doesn't match the description.</p>
                </div>
                <div class="highlight-card">
                    <div class="highlight-icon">
                        <i data-lucide="refresh-cw"></i>
                    </div>
                    <h3 class="highlight-title">Replacement Option</h3>
                    <p class="highlight-description">We'll replace products with technical issues at no cost.</p>
                </div>
                <div class="highlight-card">
                    <div class="highlight-icon">
                        <i data-lucide="clock"></i>
                    </div>
                    <h3 class="highlight-title">Fast Processing</h3>
                    <p class="highlight-description">Refunds processed within 3-5 business days.</p>
                </div>
            </div>
        </div>
    </section>

<section class="policy-section">
        <div class="policy-container">
            <div class="policy-card">
                <h2 class="policy-section-title">
                    <i data-lucide="file-text"></i>
                    Refund Eligibility
                </h2>
                <p class="policy-text">
                    At Software Pass Store, we want you to be completely satisfied with your purchase. Our refund policy is designed to be fair and transparent.
                </p>
                <ul class="policy-list">
                    <li>
                        <i data-lucide="check-circle"></i>
                        <span>Products purchased within the last 7 days are eligible for a full refund</span>
                    </li>
                    <li>
                        <i data-lucide="check-circle"></i>
                        <span>Products that don't match their description qualify for immediate refund</span>
                    </li>
                    <li>
                        <i data-lucide="check-circle"></i>
                        <span>Technical issues that cannot be resolved within 48 hours</span>
                    </li>
                    <li>
                        <i data-lucide="check-circle"></i>
                        <span>Duplicate purchases or accidental orders</span>
                    </li>
                </ul>

<h2 class="policy-section-title">
                    <i data-lucide="x-circle"></i>
                    Non-Refundable Cases
                </h2>
                <p class="policy-text">
                    While we strive to accommodate all refund requests, there are some situations where refunds may not be available:
                </p>
                <ul class="policy-list">
                    <li>
                        <i data-lucide="alert-circle" style="color: var(--error-red);"></i>
                        <span>Requests made after 7 days from purchase date (case-by-case exceptions may apply)</span>
                    </li>
                    <li>
                        <i data-lucide="alert-circle" style="color: var(--error-red);"></i>
                        <span>Products that have been extensively used or shared beyond terms</span>
                    </li>
                    <li>
                        <i data-lucide="alert-circle" style="color: var(--error-red);"></i>
                        <span>Violation of our terms of service</span>
                    </li>
                </ul>

<h2 class="policy-section-title">
                    <i data-lucide="credit-card"></i>
                    Refund Method
                </h2>
                <p class="policy-text">
                    Refunds are issued to the original payment method used for the purchase. Processing times vary depending on your payment provider:
                </p>
                <ul class="policy-list">
                    <li>
                        <i data-lucide="check-circle"></i>
                        <span>Credit/Debit Cards: 3-5 business days</span>
                    </li>
                    <li>
                        <i data-lucide="check-circle"></i>
                        <span>PayPal: 1-2 business days</span>
                    </li>
                    <li>
                        <i data-lucide="check-circle"></i>
                        <span>Cryptocurrency: 1-3 business days</span>
                    </li>
                </ul>
            </div>
        </div>
    </section>

<section class="process-section">
        <div class="section-container">
            <div class="section-header">
                <h2 class="section-title">How to Request a Refund</h2>
                <p class="section-subtitle">Simple 3-step process to get your refund</p>
            </div>
            <div class="process-grid">
                <div class="process-card">
                    <div class="process-number">1</div>
                    <h3 class="process-title">Submit Request</h3>
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                    <div class="process-number">2</div>
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                <div class="process-card">
                    <div class="process-number">3</div>
                    <h3 class="process-title">Get Resolution</h3>
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                            Once your refund is approved, it typically takes 3-5 business days for the funds to appear in your account. PayPal refunds are usually faster, taking 1-2 business days. You'll receive an email confirmation as soon as the refund is initiated.
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                            Yes, you can still request a refund within 7 days even after activation, as long as you haven't extensively used the product. Each case is reviewed individually. If the product doesn't work as described, you're always eligible for a refund regardless of activation status.
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                            No problem! Contact us within 24 hours and we can either exchange it for the correct product or process a full refund. If it's been longer than 24 hours but less than 7 days, we can still help you with a refund or exchange on a case-by-case basis.
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                            We typically offer full refunds for eligible requests. Partial refunds may be considered in specific situations, such as when a product has been used for a significant portion of the subscription period. Contact our support team to discuss your specific situation.
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